Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theloftperformance@gmail.com. Please note that returns will need to be sent to the following address: theloftperformance@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theloftperformance@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Non-returnable items

❌ Gift cards
❌ Special-order or custom products

 

Return Shipping

📦 Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect (in which case we will cover shipping both ways).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Special Order Items CANNOT be Cancelled

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theloftperformance@gmail.com.

Initial shipping costs are non-refundable.

Return shipping costs will be deducted from the refund amount.

For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged items during return shipping.

Return Shipping Address: Please use the address provided in the RMA/return instructions, as it may differ from the initial shipping address.